1. Information We Collect
We collect information you provide directly to us, such as when you place an order, contact our atelier, or request information about our commission services. This includes your name, email address, telephone number, mailing address, and payment information. We also collect information about your interactions with our website and services, including IP addresses, browser type, pages visited, and the time spent on our site.
2. How We Use Your Information
We use the information we collect to fulfill your orders, respond to inquiries, process payments, and provide customer support. We may use your information to send you transactional emails, such as order confirmations and shipping updates. We also use this information to improve our website, understand your preferences, and develop new products and services that better serve our customers.
3. Legal Basis for Processing
In accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws, we process your personal data on the following legal bases: performance of a contract with you, consent you have given to us, and our legitimate business interests in improving our services and operations.
4. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in delivering our services, such as payment processors, shipping carriers, and email service providers. These service providers are contractually bound to maintain the confidentiality and security of your information. We may also disclose information when required by law or to protect our legal rights.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations. After this period, we will securely delete or anonymize your information.
6. Data Security
We implement comprehensive administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We use industry-standard encryption technologies for all sensitive transactions. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
You have the right to request access to the personal information we hold about you. You also have the right to request that we correct inaccurate information, delete information that is no longer necessary, or restrict how we use your information. Depending on your location, you may also have the right to data portability and to object to certain uses of your information. To exercise any of these rights, please contact us using the information provided below.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies allow us to remember your preferences and understand how you use our site. You can control cookie settings through your browser. We also use analytics tools to track website performance and user behavior, which helps us optimize our services. See our Cookie Policy for more detailed information.
9. Third-Party Links
Our website may contain links to third-party websites and services that are not operated by Midnight Aurora Crest. This Privacy Policy applies only to information we collect through our website. We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies before providing any personal information.
10. International Data Transfers
If you are accessing our website from outside Japan, please note that your information may be transferred to, stored in, and processed in Japan or other countries where we or our service providers operate. These countries may have data protection laws that differ from your country of residence. By using our website, you consent to such transfers.
11. Children's Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly. Parents or guardians who believe their child has provided us with personal information should contact us immediately.
12. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. Your continued use of our website following the posting of an updated Privacy Policy means you accept and agree to the changes.
Contact Us
Midnight Aurora Crest
625 Gionmachi Kitagawa
Higashiyama Ward, Kyoto 605-0073, Japan
+81 3-3383-5411
info@midnightauroracrest.com
Last updated: May 2026